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Contact Us

  • The Websters
  • 800-482-9801
  • 11 N. Main St. Ashland, OR 97520

Store Hours (PDT)
Monday - Saturday: 10am to 5pm
Sunday: 11am to 4pm

Information

About us

Located on the Plaza in Ashland, Oregon, we specialize in high-quality, natural fibers as well as one-of-a-kind Art to Wear, including handmade clothing, hats, handbags and jewelry. Shop online or stop by the store, either way, we'll be delighted to meet you.

Spend $100 to get free shipping!

The Websters

We may be based in Oregon but we ship our products to over 30 countries in the world. Just because we're not in your neighborhood doesn't mean you can't enjoy our products!

We're honored that our community has made it possible for us to be in business 40 years. Thank you all and we're looking forward to the next 40!

Since our business has began, we've sold enough yarn to wrap around the world 3 TIMES! That's a lot of yarn!

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Get Help

We’re so glad you’re here! Whether online or in the store, at The Web-sters, we pride ourselves on helping fuel your passion for beautiful natural fibers.

Looking for something unusual?
Having trouble deciphering a pattern?
Need help with a yarn substitution or finding a project that matches your skill level?
Whether you’re new to fiber arts or a seasoned expert, we’re here to help.

We knit, crochet, spin, weave and felt because we must! Our commitment is to support you in making the world a better place – one skein at a time.

Ordering & Shipping

We ship your order as soon as it is received. This is usually on the same day or the next business day.

Credit Card Charges

Your credit card or PayPal payment is processed at the time we receive your order. If you would like to add to your order please call us as we do not have access to your credit card number.

Shipping Charges

Our automated checkout will display shipping costs. If you have any questions regarding shipping costs or methods, please email us using the contact form, or call us at 800-482-9801 or 541-482-9801.

Special Orders

It may be possible to Special Order an item that we do not normally carry. Please contact us via our email contact form at info@yarnatwebsters.com or call us at 800-482-9801 or 541-482-9801.

Out of Stock Items

Because we are a brick-and-mortar retailer, there may be a rare instance when we don’t have your item in stock. Should we not have enough of an item on hand to fill your order, you will be informed as soon as possible.

Prices and availability are subject to change without notice.

Returns & Replacements

You may return items from our regular stock for 30 days from date of purchase, for in-store credit, exchange, or refund for the cost of the items. We do not reimburse shipping charges. Make sure merchandise is in original condition with all labels. Please include your original receipt. We can not accept returns on books, patterns, sale or discounted merchandise.

Privacy & Security

The Websters will not sell, trade or distribute any personal information that you may provide us during the process of using or purchasing products from this website. After making a purchase from yarnatwebsters.com, you will be added to our catalog mailing list unless you tell us you would rather not receive a catalog twice a year. We do not automatically add you to our email list, but you can sign up for the newsletter on the website.

Viewing Orders & Account Information

For both viewing your orders and updating your account information, it is necessary for your to log into your account. You may do this at any time by clicking the “My Account” link in the header of every page, or by clicking here. Once you have logged in, you may review your order history as well as update your contact information.

From this link you may also create a new account if you don’t already have one with yarnatwebsters.com. If you have forgotten your password, please click the link at the bottom of the log-in page and we will send you a new one.